How can I get help with using Live?

Last Updated: Dec 02, 2016 04:04PM PST
If you need assistance with using Live, please contact our Customer Service department. We can walk you through the necessary steps in order to take full advantage of this product.
Please chat or give us a call at:
If you wish to report abuse such as foul language, rude behavior, or any other grievance with other party in your Live conversation, you may "Request Attention" to bring the conversation to the attention of our volunteer moderators. 

Requesting Attention in Live (screenshots below):
  • End the conversation
  • Select "Request Attention" 
  • Fill in the details of your request and click "Submit"
Please note: sensitive information cannot be removed from a Live conversation. Be mindful of the details that you share in this setting. 

Request attention.

Fill in the details of your request.


Contact Us

  • Call Us @ +1-877-211-8911 Telephone Support HoursMonday-Friday 8:00AM - 4:00PM PT (UTC-7).

    Email is reviewed and responded to within 24 hours excluding weekends and holidays. We update our Support Center daily. Please come back often.