Can I rate my interaction on Live?

Last Updated: Mar 09, 2016 09:21AM PST

After you have finished a conversation in Live, both the client and consultant can leave a rating for the other party who participated in the interaction.

You may rate your experience working with the other party on a scale from 1-5 stars, and leave a specific comment as a “review”. Follow these steps to leave a rating (screenshots below):

  • When you have worked through a question to your satisfaction on Live, end the conversation with the consultant.
  • Upon clicking “End”, a confirmation screen will appear
  • The ability to leave a rating will be provided on the confirmation screen
  • Choose a rating from 1-5 stars
    • If you rate the experience less than three stars, a comment is required
    • If you rate the experience as three stars or higher, you have the option to leave a comment
    • Comment is limited to 500 characters

Please keep your comments professional, specific, and sincere.

To leave a review on a past conversation, you may access the rating by navigating to the “Conversation Summary”, and selecting “Add Rating”.


End conversation.


Leave a rating.


Add Rating to past conversation.


View rating in conversation summary.

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