For Clients
Live is free for all Experts Exchange members to post help request, view available consultants, and communicate with consultants for the first 5 minutes of a conversation. If a client accepts a request to move to paid time, Experts Exchange may charge a Facilitation fee in addition to the consultant’s defined hourly rate. This amount is paid immediately upon accepting the addition of time to a conversation. See the chart below for the fee breakdown based on your membership plan.
| Membership Plan | Client Facilitation Fee |
| Basic | 25% |
| Premium | 15% |
| Multi-User | 15% |
For Consultants
Live is free for all Experts Exchange members to create a profile, set availability and hours, review help requests, and communicate with clients. If a conversation enters paid time, once that conversation has been marked as ended, the funds will be submitted to the consultant's earnings based on their hourly rate.
Example:
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Ms. Client has a Basic Membership and sends a help request to Mr. Consultant who has an hourly rate of $60.
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Mr. Consultant accepts the help request and free time begins.
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Free time ends and Ms. Client is asked to agree to paid time.
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Ms. Client agrees to purchase 15 minutes for $18.75 ($60 / hr is $15 / 15 mins + 25% Facilitation Fee)
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Mr. Consultant and Ms. Client converse for 15 minutes, the conversation is ended, and funds totaling $15 are transferred to Mr. Freelancer's earnings (based on $60 / hr for 15 mins time).
Learn more about upgrading your membership to reduce client facilitation fees
For information about how payouts work, see this article.