How do I end a conversation in Live?

Last Updated: Aug 22, 2016 10:36AM PDT

For Clients:

You may end your conversation with a consultant at any time. Simply navigate to the conversation and select the “End” button at the top of the conversation panel. You will be asked to confirm, and the conversation will be saved in the conversation history (screenshots below).

Please note that you will not receive credit for any remaining purchased time.

End Conversation


For Consultants: 

Consultants do not have the option to end a conversation early. They can, however, decline to devote any additional time to the conversation, at the point when the consultant's commitments were met, either party can end the conversation by clicking “End”.


Deny request to add additional time.


Ending a conversation once time has expired.

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